• Hotel Villa Kiin - Isla Mujeres Mexico
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Best Price Guarantee Terms & Conditions

Hotel Villa Kiin will make available the best guest room / price for the hotel (the "Best Price Guarantee"). " Hotel Villa Kiin Website" are the websites owned or operated by or on behalf of Hotel Villa Kiin bearing the logo and branding of Hotel Villa Kiin.

In the unlikely event that a lower price at Hotel Villa Kiin is made available on a non-Hotel Villa Kiin website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Hotel Villa Kiin will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Hotel Villa Kiin Website, and at least 24 hours before the standard check-in time at Hotel Villa Kiin.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Hotel Villa Kiin if it is incomplete or concerns a non-Hotel Villa Kiin website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to [email protected] We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Hotel Villa Kiin, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Hotel Villa Kiin will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Hotel Villa Kiin.
    • Hotel Villa Kiin will convert any Competing Price offered in a different currency than the price made available through the Hotel Villa Kiin Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Hotel Villa Kiin when honoring a lower price.
    • Hotel Villa Kiin may deny claims where the difference between the Competing Price and the price on the Hotel Villa Kiin Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Hotel Villa Kiin Website, and Hotel Villa Kiin is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Hotel Villa Kiin website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Hotel Villa Kiin and must make a reservation in the manner communicated by Hotel Villa Kiin within 24 hours from receipt of the communication or local check-in time at Hotel Villa Kiin Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Hotel Villa Kiin Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Hotel Villa Kiin\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Hotel Villa Kiin has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Hotel Villa Kiin reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Hotel Villa Kiin may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Hotel Villa Kiin determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Hotel Villa Kiin Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Hotel Villa Kiin.
  • Void where prohibited by law. Hotel Villa Kiin reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

Hotel Villa Kiin

Escape to the no-frills stillness of the Mexican Caribbean from Hotel Villa Kiin. Located in Isla Mujeres, the island is once sacred to the Mayan goddess Ix Chel. Isla Mujeres is an enchanting place with a surplus of unique natural and cultural wealth. This beautiful island combines the beauty of the Caribbean, the dense tropical jungle, and the wonderful heritage of the Mayan civilization. It stands out as one of Mexico’s natural treasures, a truly delightful paradise on earth.

Hotel Villa Kiin exudes tranquility – like nothing stands between you and purely scenic shores. Let the special charm of our property and services take you away into an intoxicating escape. Stay inside our cozy rooms, swim with the dolphins, get a soothing massage, or have a romantic dinner. All these you can do for less the usual rate but with greater fulfillment.

Hotel Villa Kiin is an intimate beach hotel decorated in bright colors and traditional Mexican style. Our accommodations reflect what a true Isla Mujeres vacation should be – laid-back and carefree. Our rooms are housed in palm thatched bungalows within a coconut palm garden and yards and yards of serene beachfront.

Within the hotel, you will find an interesting collection of reproductions of the best Mexican painters. Enjoy the stunning visuals of Frida Kahlo and Diego Rivera while you take a stroll through the property.


Our rooms are made in such a way that you can full advantage of the warm Caribbean sunshine and the lovely views of the ocean or garden. Let our brightly decorated rooms provide you a sense of comfort and relaxation. Enjoy the use of amenities such as mini-bar, private toilet and shower, safe, and air-conditioning.


A terrific Isla Mujeres vacation means letting us take care of the things that matter so that you can have a great time to the fullest. Comfort and convenience is what we provide courtesy of our facilities and services such as currency exchange, spa and massage service, internet access, and tour service. We also offer assistance for weddings and other events.


Located in Isla Mujeres, Hotel Villa Kiin is front and center of abundant natural and cultural wealth. Aside from the dazzling beauty of the Caribbean, we are near the places that reflect the wonderful heritage of the Mayan civilization. Getting to our hotel requires riding a cab and a ferry boat, but the effort is well worth it once you step foot into our wonderful property.